ITIL 4 Foundation introduces participants to IT service management with a modern, flexible approach aligned with the digital age.
The course provides the essential concepts of the ITIL framework, including the creation, delivery, and improvement of digital products and services that add value to organizations.
Participants will learn the principles, practices, and key components of ITIL 4, understanding how this framework integrates with agile, DevOps, and Lean IT methodologies to optimize service management.
| Audience: | TI Proffesionals |
| Tecnology: | ITIl V4 |
| Duration: | 16 Hours |
Module 1: ITIL 4 Overview
Module 2: The ITIL Framework
Module 3: ITIL Guiding Principles
Module 4: The ITIL Service Value System
Module 5: ITIL Key Practices
Module 6: Other ITIL Practices
